Privacy Policy

1. Information We Collect

Account information. When you create an account, we collect your email address and any profile information you provide through our authentication provider, Clerk. We do not store passwords — Clerk handles authentication securely on our behalf.

Subscription data. Countist is a manual-entry tool. All subscription records you create — service names, prices, renewal dates, notes — are stored in our database and belong to you. We never connect to your bank, credit card, or any financial account.

Payment information. If you subscribe to a paid plan, payments are processed by Stripe. We do not store your credit card number, CVV, or full card details. Stripe gives us a token and basic billing information (last four digits, expiry, billing name) to manage your subscription.

Usage data. We use Google Tag Manager and Google Analytics to understand how visitors use the marketing site (countist.app). This includes pages visited, time on site, and general geographic region. This data is aggregated and anonymized.

Email marketing. If you sign up for our mailing list, your email address is stored with Mailchimp. You can unsubscribe at any time using the link in any email we send.

2. What We Do Not Collect

• Bank account or investment account credentials or data
• Transaction history from financial institutions
• Social Security numbers or government-issued IDs
• Precise geolocation data
• Biometric data

3. How We Use Your Information

• To create and manage your account
• To provide and improve the subscription tracking service
• To process payments and manage billing
• To send transactional emails (receipts, password resets, account notifications)
• To respond to your support requests
• To understand how our product is used and where to improve it
• To send marketing emails if you have opted in (you can opt out anytime)

We do not sell your personal information to third parties. We do not use your data to serve you ads on other websites.

4. Third-Party Services

We use the following third-party services to operate Countist. Each has its own privacy policy that governs how they handle data.

• Clerk — authentication and user management
• Stripe — payment processing and subscription billing
• Neon — serverless PostgreSQL database hosting
• Cloudflare — CDN, DDoS protection, and static site hosting
• Google Analytics / Google Tag Manager — marketing site analytics
• Mailchimp — email marketing (only if you've opted in)

5. Data Retention

We retain your account and subscription data for as long as your account is active. If you delete your account, your subscription data is permanently deleted from our database within 30 days. Anonymized, aggregated analytics data may be retained indefinitely.

6. Data Security

All data in transit is encrypted using HTTPS/TLS. Data at rest is stored in Neon's encrypted PostgreSQL infrastructure. Access to production systems is restricted to authorized personnel only. We follow industry-standard security practices and work promptly to address any vulnerabilities we become aware of.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Export your subscription data at any time from your account settings
• Correct inaccurate information in your profile
• Delete your account and all associated data from your account settings
• Opt out of marketing emails using the unsubscribe link in any email

If you are located in the European Union or California, you may have additional rights under GDPR or CCPA respectively. To exercise any of these rights, contact us at countist@structurl.io.

8. Cookies

We use essential cookies to keep you signed in and maintain your session. We also use analytics cookies (via Google Analytics) on the marketing site to understand usage. You can disable cookies in your browser settings, though this may affect how the app functions.

9. Children's Privacy

Countist is not directed at children under the age of 13. We do not knowingly collect personal information from anyone under 13. If you believe we have collected information from a child, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of Countist after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

Questions about this Privacy Policy or your data? Email us at countist@structurl.io. We aim to respond within 2 business days.